At Hobby Star, we are committed to delivering your orders quickly and securely. Please review our shipping policy below to understand how we handle orders, shipping times, and processes.
1. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Pre-order items will be shipped based on the estimated release date.
- You will receive an email confirmation with tracking details once your order is shipped.
2. Shipping & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-7 business days |
| Expedited Shipping | 2-3 business days |
| International Shipping | 7-21 business days |
- Delivery times may vary based on location and carrier delays.
- International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
3. Shipping Restrictions
- We currently ship to the U.S. and Canada.
- We do not ship to P.O. Boxes, APO/FPO addresses at this time.
- Orders containing pre-order items will be shipped together once all items are available.
4. Lost or Delayed Shipments
- If your order has not arrived within the estimated timeframe, please check the tracking information provided.
- If a package is lost in transit, contact us at Support@hobbystar.shop, and we will assist in filing a claim with the carrier.
5. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
- We may require photos of the damaged items before processing a replacement or refund.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package through the carrier’s website.
7. Contact Us
If you have any questions regarding shipping, please reach out to us:
📧 Email: Support@hobbystar.shop
📍 Address: 112 E Pitkin St, Fort Collins, CO 80524, USA