At Hobby Star, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee to ensure a hassle-free shopping experience.
1. Eligibility for a Refund
To qualify for a full refund, the following conditions must be met:
✔️ The return request is made within 30 days of the delivery date.
✔️ The item is unused, unopened, and in its original packaging.
✔️ The product is not damaged or altered in any way.
✔️ Proof of purchase (order confirmation or receipt) is required.
2. How to Request a Refund
1️⃣ Contact Us – Email us at Support@hobbystar.shop with your order details and reason for return.
2️⃣ Return the Item – Once approved, ship the item back to us at the following address:
📍 Hobby Star
112 E Pitkin St, Fort Collins, CO 80524, USA
3️⃣ Refund Processing – Once we receive and inspect the returned item, we will process your refund within 5-7 business days to your original payment method.
3. Non-Refundable Items
🚫 Opened or used trading card packs, hobby boxes, or collectibles.
🚫 Digital products, gift cards, or special limited-edition items.
🚫 Items returned after 30 days from delivery.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.
- We recommend using a trackable shipping service to ensure the return is received.
5. Exchanges
If you received a defective or incorrect item, we offer a replacement instead of a refund. Please contact us within 7 days of receiving your order to arrange an exchange.
6. Contact Us
📧 Email: Support@hobbystar.shop
📍 Return Address: 112 E Pitkin St, Fort Collins, CO 80524, USA