At Hobby Star, we understand that plans change. If you need to cancel your order, please review our cancellation policy below.
1. Order Cancellation Window
✔️ Orders can be canceled within 24 hours of purchase, as long as they have not been processed or shipped.
✔️ Pre-order items can be canceled before the official release date for a full refund.
2. How to Cancel an Order
1️⃣ Contact Us Immediately – Email Support@hobbystar.shop with your order number and cancellation request.
2️⃣ Wait for Confirmation – We will confirm whether your order can be canceled.
3️⃣ Refund Processing – If eligible, a full refund will be processed within 5-7 business days to your original payment method.
3. Orders That Cannot Be Canceled
🚫 Orders that have already been shipped cannot be canceled. You may return the item under our 30-day money-back guarantee once you receive it.
🚫 Digital products, gift cards, and limited-edition items are non-cancelable after purchase.
4. Modifying an Order
If you need to change your order (e.g., update the shipping address or swap an item), please contact us within 24 hours of purchase. Once an order has been processed, modifications may not be possible.
5. Contact Us
📧 Email: Support@hobbystar.shop
📍 Address: 112 E Pitkin St, Fort Collins, CO 80524, USA