Faqs

Welcome to the Hobby Star FAQ section! Below, you’ll find answers to some of the most common questions about our products, orders, shipping, and more. If you can’t find the answer you’re looking for, feel free to reach out to us directly!

1. What types of products do you sell?

At Hobby Star, we specialize in hobby boxes, trading cards, and collectibles from the most well-known brands. This includes products like sports trading cards, trading card games (TCG), and various collectible hobby boxes.

2. How can I place an order?

To place an order:

  1. Browse our website to find the items you want to purchase.
  2. Add the items to your cart.
  3. Go to the checkout page to enter your shipping details and payment information.
  4. Once your order is confirmed, you’ll receive an email with your order details and shipping information.

3. Can I cancel or modify my order after placing it?

  • Order Cancellation: You can cancel your order within 24 hours of purchase, as long as it has not been processed or shipped.
  • Order Modification: If you need to modify your order (e.g., change the shipping address), please contact us within 24 hours of placing your order. After this time, changes may not be possible.

4. Do you ship internationally?

Yes, we ship to the U.S. and Canada. International shipping times and rates may vary depending on the destination.

5. How long will it take to receive my order?

Shipping times depend on the shipping method you choose and your location. Here are our estimated delivery times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-21 business days

6. How do I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number on the carrier’s website (e.g., UPS, FedEx, USPS) to track your package.

7. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. You will need to provide proof (such as photos) of the damage or incorrect items. We will either replace the item or issue a refund as appropriate.

8. Do you offer a return or refund policy?

Yes! We offer a 30-day money-back guarantee on most products. To be eligible for a refund, items must be unused, unopened, and in their original packaging.

  • For detailed information, please visit our Return & Refund Policy page.

9. Are your products authentic?

Yes, all products sold on our website are 100% authentic. We only source from reputable suppliers and ensure that every item is genuine and properly packaged.

10. How can I contact customer support?

If you have any questions or need assistance, you can reach us at:

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are working on expanding our offerings, so stay tuned for future updates!